Upgrade Pattern

Use this pattern to offer your customers upgrades that extend the usage and lifetime of their products.

Watch the tutorial for this pattern

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• Pattern description

  The Upgrade Pattern is part of the maintenance, repair and upgrade stage of the customer experience.

  On the upgrade screen the customer sees his product and its current value. Below that he is offered a list of upgrade packages. Upgrades should off course extend the usage or the life time of the product.

  By selecting the packages, the customer can see the increase of value of his product. He can finally order his configuration of upgrades which will be probably be implemented by a dealer.

• Problem to be solved

  Customers discard products and replace them by new products because the existing products lack certain features and upgrades are not easily available.

• Circular benefits

  Upgrading an existing product instead of producing a new one saves resources and energy.

Use for free – pay with feedback! Do you like this pattern? Do you have a better solution or know a good implementation of this circular usecase? Let us and the community know.