Reduce Returns – Checklist Pattern

Use this pattern to help your customers to reduce returns. The Checklist Pattern is best for products that are returned for several different reasons.

Watch the tutorials for all “Reduce Returns Patterns”.

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• Pattern description

  The „Reduce Returns“ patterns are part of the purchase stage of the customer experience.

  The Checklist Pattern is the most modest version of these patterns. It informs the customer about the disadvantages of returns for him and the environment and also provides some background data to back that up.

  Below this information there is a checklist of the main reasons for returning this specific product. If for example the customer is not sure wether the product fits with his existing hardware, he can proceed to check compatibility.

• Problem to be solved

  The online shops know why products are returned, but do not use this data well enough to reduce returns.

• Circular benefits

  Returns produce enormous amounts of emission and waste because of damaged products.

Use for free – pay with feedback! Do you like this pattern? Do you have a better solution or know a good implementation of this circular usecase? Let us and the community know.